FAQ

What is a Fili Sorpresa Box?

    "Sorpresa" means surprise. We're excited to delight you with curated boxes of different Filipino packaged goods and occasionally we'll throw in some Pinoy-inspired swag.
     
    Fili Sorpresa is a collection of boxes that have been carefully selected and will surely satisfy your Pinoy food cravings. Every box is a different experience. We only have a limited supply and our selections change so make sure you get yours now.
     
    Disclaimer: Actual items may differ from the photo or description but will be of the same count or value

    Box Options 

    • Handaan
      • “Handaan" means party. You get the best of both worlds with this box, you’ll get the snacks, sweets, and the savory stuff for your cooking needs.
      • Size Options:
        • Regular Handaan Size
          • 2-3 Full Size Chips + 2 Pancit Canton + 2 Marinades + 6-7 Small Snacks + 12 Pieces of Chocolates/Candy
          • 1 Special Edition Magnet
          • Comes in a beautifully designed box, paper wrap, and a small card for your custom message
          • Dimensions: 10.5x8x4
          •   Mini Handaan Size
            • 1 Full Size Chips + 1 Pancit Canton + 1 Marinade + 7 Small Snacks + 12 Pieces of Chocolates/Candy
            • 1 Special Edition Magnet
            • Comes in a beautifully designed box, paper wrap, and a small card for your custom message
            • Dimensions: 9x6x3
        • Meryenda
          • “Meryenda” means snack. This is for the muncher at heart who loves to snack.
          • Size Options:
            • Regular Meryenda Size
              • 2-3 Full Size Chips + 6-7 Small Snacks + 12 Pieces of Chocolates/Candy
              • 1 Special Edition Magnet
              • Comes in a beautifully designed box, paper wrap, and a small card for your custom message
              • Dimensions: 10.5x8x4
              • Mini Meryenda Size
                • 1 Full Size Chips + 7 Small Snacks + 12 Pieces of Chocolates/Candy
                • 1 Special Edition Magnet
                • Comes in a beautifully designed box, paper wrap, and a small card for your custom message
                • Dimensions: 9x6x3 

           

          Can I choose the items that I receive?
          No, we'd like this to be an experience that the recipient looks forward to, thus, we'd like to keep the exact items a surprise. You should still have an idea of the categories you'll be receiving if you refer back to the box description.

           

          When will I receive my box?

          We will send you a confirmation on when you should expect your box to arrive. We try to ship your box within 7 days from ordering, most of the time boxes go out sooner. For US orders, please allow 3-5 days for your box to arrive after the shipping date and about 1-3 weeks for international orders. We do not have control over postal delays. Please reach out if you have any questions and we will do our best to assist you.

            

          What are my shipping options?

          We currently offer a flat rate shipping fee of $4.99 per box within the US, AFO/APO, US territories (Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands) and $20 to Canada.

          We process orders within 7 business days from your order date but most orders get shipped out immediately. Please allow 3-5 days for your box to arrive after the shipping date for US addresses and a few extra days for orders going to locations outside of the United States. We will send your tracking number via email.

          If you're sending more than 5 boxes to the same address please reach out to us at kumusta@filiflavors.com and we may be able to save you some money on your shipping fees.

             

          Can I send someone a gift?

          Absolutely! We can ship the box directly to your recipient so less hassle on your part. We're sure they're going to love receiving a "pasalubong" or care package. You can also purchase a gift card from our store if you're not sure what their physical address is.

          Make sure you leave your message at the checkout window so we can add it in a small card.

           

          Do you have social media?

          Yes. Please follow us on Instagram and Facebook, our handle is @Filiflavors. Please feel free to tag us when you post about your box. Use the hashtags #Filiflavors and #UnboxTheFili.

           

          What is #Filikultura?

          We post Tagalog/Filipino translations, slang, and random cultural tidbits on our social media accounts. We’ve branded it with #Filikultura, hopefully to impart a little bit of culture with context from someone who has lived in the Philippines. Check it out to learn more about Tagalog/Filipino words.

           

          What are the special edition magnets included in each box?

          • Inspired by our #Filikultura posts on our social media
          • Each magnet is printed with a Pinoy term, slang, expression, or fun facts about Filipino culture
          • Examples: Kumusta?, Salamat, Mahal Kita, etc.

            

          Have more questions?

          Please reach out to us at kumusta@filiflavors.com. We'd love to hear about your experience :)